Refund Chargeback Policy

1. Refund Eligibility

Refund requests may be approved, partially approved, denied, or issued as platform credit depending on booking status, cancellation timing, dispute findings, and provider documentation.

2. Cancellation Refund Rules

Refund eligibility depends on cancellation timing, provider acceptance status, and completed work status under booking terms.

3. Chargeback Investigations

Syncora reserves the right to investigate disputed transactions by reviewing communication records, booking history, payment records, service photos, provider notes, and platform activity.

4. Provider Payout Holds

Syncora may delay or freeze provider payouts while disputes, fraud reviews, or chargeback investigations remain unresolved.

5. Fraud Prevention

Fraudulent refund claims, repeated abusive disputes, false service complaints, and payment abuse may result in account suspension or permanent removal.

6. Final Review Authority

Syncora reserves authority to determine refund eligibility after review of platform evidence, provider documentation, and applicable booking policies.

7. Third Party Payment Processors

Payments processed through Stripe, ACH systems, Venmo, and approved providers remain subject to processor terms and banking timelines.

8. International Transactions

Currency conversion, cross-border payment processing fees, and regional processor limitations remain controlled by third party payment providers.

9. Governing Law

This policy is governed by laws of Wyoming.

Refund & Chargeback Policy