Booking Policy
Last updated: June 25, 2026
1. Booking Requests
Submission of a booking request does not guarantee provider acceptance.
2. Provider Decision Rights
Providers may accept, reject, counteroffer pricing, request schedule changes, or negotiate scope.
3. Binding Confirmation
A booking becomes binding only after provider acceptance and successful payment authorization.
4. Payment Collection
Payment is due at booking and processed through Stripe, ACH, Venmo, or approved processors.
5. Customer Cancellation
Cancellation fees and refund eligibility apply according to timing and service conditions.
6. Provider Cancellation
Repeated provider cancellations may reduce ranking or lead to suspension.
7. No Show Policy
Access failures, incorrect lock codes, or unavailable customers may trigger service fees.
8. Completion Verification
Providers may upload before/after photos, notes, and service verification records.
9. Disputes
Syncora may review messages, photos, payment records, and booking history before releasing payouts.
10. International Operations
Syncora may operate globally and users must comply with local laws in their jurisdiction.