Privacy Policy
Last updated: June 25, 2026
Overview
Enterprise privacy policy covering account data, property data, bookings, payments via Stripe/ACH/Venmo, messaging retention, photo uploads, fraud monitoring, data security, retention, and user rights.
1. Account & Property Data
We collect account information (name, email, phone, role) and property data necessary to operate the marketplace, coordinate bookings, and connect customers with providers.
2. Bookings & Payments
Booking records and payment information are processed through approved processors including Stripe, ACH systems, and Venmo. Payment credentials are handled by these third-party processors under their respective terms.
3. Messaging Retention
Syncora may retain in-app communication records for fraud prevention, disputes, safety reviews, and compliance investigations.
4. Photo Uploads
Providers may upload before/after photos, notes, and service verification records. Photos may be retained as part of completion verification and dispute resolution records.
5. Fraud Monitoring
Syncora monitors transactions and account activity to detect and investigate suspicious transactions, disputed charges, and fraudulent behavior.
6. Data Security
We apply industry-standard safeguards to protect personal and transactional data and restrict access to authorized personnel and processes.
7. Retention
Data is retained for as long as necessary to operate the platform, comply with legal obligations, and resolve disputes.
8. User Rights
You may request access, correction, or deletion of your personal data subject to applicable law and Syncora's legal and compliance obligations.
9. Data We Collect (App Store Disclosure)
Consistent with Apple App Privacy and Google Play Data Safety requirements, Syncora collects: Contact Info (name, email, phone), User Content (property photos, notes, messages), Identifiers (account/user ID, device ID), and Usage Data (app interactions, diagnostics). This data is linked to your identity and used for app functionality, account management, fraud prevention, and analytics. We do not use your data for third-party advertising and do not sell your personal data.
10. Device Permissions
Syncora requests Camera access to capture before-and-after photos for turnovers and service verification; Photo Library access to attach existing photos to turnovers, listings, and maintenance reports; and Location (while in use) to show nearby properties and jobs and to tag service locations. Each permission is optional and only requested when you use the related feature.
11. Account & Data Deletion
You can delete your account and request deletion of your associated personal data at any time from Settings → Delete account inside the app. See the Account Deletion page for full step-by-step instructions. Some records may be retained where required for legal, tax, or fraud-prevention obligations.
12. Contact
For privacy requests or questions, contact privacy@syncora.app.